Frequently Asked Questions

COVID-19 Information

From May 28, 2020, Amazon, Shoprite, and Walmart have been accepting SNAP EBT payments for online orders (excluding delivery fees). View additional information here:

Medicare covers the COVID-19 vaccine at no cost to youso if anyone asks you to share your Medicare Number or pay for access to the vaccine, you can bet it’s a scam. Learn more at

Supports Planning

Currently, Independence Now Supports Planning services are available in Montgomery County.

Supports Planning is Case Management for Medicaid beneficiaries who have been found medically and financially eligible for one of several Maryland Medicaid Long Term Services and Supports programs including:

Home and Community-Based Options Waiver

Community Personal Assistance Services (CPAS)

Community First Choice Program (CFC)

If you have Medicaid call the Montgomery County  Health Department Aging and Disability Department at 240-777-3000 to request an assessment. A State Nurse will visit and conduct an assessment of your support needs.

The State Nurse who conducts the assessment will provide you with a list of Support Planning Agencies and their phone numbers.  You have 21 days to reach out to the Support Planning Agencies to select the Agency of your choice. Don’t worry – if you forget to do this, the computer system will randomly assign you to a Support Planning Agency.

Supports Planners work with you and other individuals important to you, such as family members, to develop a Plan of Service specific to your support needs and preferences.  Supports Planners assist in navigating systems, identifying community resources, and selecting Providers who will deliver your supports and services. Once enrolled in one of the programs, Supports Planners continue to work with you to ensure you receive the services you have selected and that you are satisfied with those services.  Supports Planners assist you in making changes to your services as needed.

Our role is to assist you in identifying Providers and to assist in coordinating your supports and services. We do not provide direct services.

We can assist you in identifying housing options and to enroll in housing waiting lists but we do not have housing.

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